Terms and Conditions

Mis-sold Claims Assist is a trading name of Mercantile Claims Management Solutions Limited which is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities. Registration Number: 831699 Our registration is recorded and record of this trading style name can be viewed at www.fca.org.uk

Mercantile Claims Management Solutions Limited Registered Office Address: 90 New Town Row, Aston, Birmingham, Birmingham, B6 4HZ. Our Company Reg number is 10419677.

Trading & Correspondence Address: Mis-sold Claims assist, Watling Court, Orbital Plaza, Watling Street, Cannock, WA11 0EL. Tel: 08000 380002

Any agreement for the recovery of monies is between you and Mis-sold Claims Assist (hereinafter referred to as “Mis-sold Claims”);

Upon signing an agreement with Mis-sold Claims, you confirm your instructions to engage the services of Mis-sold Claims to undertake the recovery of the monies you have paid in respect of your timeshare/holiday club membership/points scheme from your credit provider.

You understand that in consideration of the work undertaken in recovering the aforementioned monies you agree to irrevocably pay a fixed percentage of all monies recovered on your behalf to Mis-sold Claims. You further understand that no fee will be payable by you should Mis-sold Claims fail to obtain a settlement on your behalf.

The percentage fee is based on the nature and complexity of the case and will be discussed with you and clearly set out in writing before you are asked to sign any terms and conditions.

You agree to be bound by this agreement and further agree not to accept settlement from any other source whilst this agreement is in force with

Mis-sold Claims.

You understand that you have an obligation under this agreement to assist Mis-sold Claims in their negotiations and communications with your credit provider. You are required to disclose to Mis-sold Claims all written and verbal correspondence relating to this matter and will co-operate fully throughout the duration of my/our claim.

You understand that if you obstruct Mis-sold Claims in carrying out their duties or employ or negotiate this matter yourself or engage a third party without Mis-sold Claims prior consent you may be in breach of your agreement and may be liable for their reasonable fees.

Mis-sold Claims reserve the right to claim the same percentage agreed with Mis-sold Claims any amount that may be recovered either by you or any third party you seek to instruct to act as your agent or representative, should this agreement be breached in any way whatsoever and without the consent of Mis-sold Claims.

You understand that you may also incur the cost of obtaining your bank and or credit statements if you do not have copies.

Mis-sold Claims will not accept any offer settlement without your prior consent, subject to you being advised upon what is reasonable by Mis-sold Claims