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Financial Ombudsman Services – Your Options When Complaining
Getting a financial ombudsman service (fos) involved with your problem can be tricky, but is worth it. Let’s look at all of your options.
Financial Ombudsman Services (FOS) – Utilising Insurance Ombudsman Companies for Dispute Resolution
A financial ombudsman service (FOS) is a very helpful service. Their speciality is to help people who are trying to get a dispute resolved. When attempting to reclaim money from suppliers, a lot of people consult with a financial ombudsman team.
Their end goal is to help people. By giving aid via a claims service, financial ombudsman services investigate the situation and act as a third-party solution. They interact with the finance provider for the party with a grievance and attempt to secure reimbursement. There is also helpful advice given to the party looking to challenge the company and an assessment of the situation from an objective perspective.
However, above all else, this is an organisation which works to challenge the providers for you. If you feel like you’re not getting the best service from a company and you’re not happy, or if you feel like you’ve been lied to about something, then you are within your right to seek compensation.
When Will You Need an Ombudsman?
There are a handful of situations where you’ll need to hire out a financial ombudsman. Chiefly among these is when the company you have a grievance with can’t help you. See, when you make a complaint, you have to give the company a chance to handle it themselves even if you know that they won’t fix it.
The company has a certain period to deal with the complaint. They get a suitable time to investigate and try to handle the process internally. In many instances, they will be able to provide you with a solution, but if they can not, then it is time to consult the ombudsman. These are the people who can help you to find a financial settlement that benefits you when you have experienced deception regarding a product.
Why Hire a FOS Team?
So, of course, the question which we’re all thinking is ‘why hire a financial ombudsman’? You might be wondering just what the benefits are for this type of service, which is why we’re going to be recapping some of them for you here.
At the end of the day, it is about convenience. You want to have an easy way to resolve an issue that doesn’t put you into endless conflict with companies and customer service teams. You don’t want to deal with the financial provider and supplier all day – you’ve got a life to lead.
That’s where an excellent financial ombudsman service comes into play. They work to make sure that you have the level of service that you need, without having to worry about all the hassle which comes in between. It’s not fun to have to deal with all those suppliers, and not have the confidence to argue your case successfully.
How to Get a FOS Team Involved
So, you’re looking to get a FOS team involved to help out with dispute resolution. Here’s a step by step guide on what you’re going to want to do.
First of all, you’ll have to have gone through the internal practices for getting an issue sorted. There’s a lot of different policies that companies will try and follow because they don’t want to let you down, of course – there is an element of customer satisfaction to think about with complaint resolution.
But eventually, a lot of companies will admit defeat. They can’t help you in this instance, so you’ll get a lot of apologies and a lot of offers for another form of compensation. But you don’t want that. You know what you want, and you’ll get it by going and finding a financial ombudsman service.
Once you’ve been told there’s nothing more they can do, you are free to seek outside help. This is when you come to an ombudsman service. They will tell you whether they can help by interviewing with you to understand the situation. They can then give impartial advice to help you with any issues you might be having. Their goal is to make sure you can get access to the level of compensation you deserve, after all.
Tips for Complaints and Explaining
Making a complaint or explaining a situation are two similar concepts in the sense that they both require a level of tact and a certain finesse. You need to make sure that when you are attempting to argue your case that you are following specific rules.
First of all, always be polite. Manners don’t cost anything, and no matter what you’re doing or what situation you’re in, it’ll be in your interest to be polite. Second of all, you should make sure that you are leaving out no details. This information can help when you’re trying to maximise your chances of getting help, so always be detailed and precise. Don’t use vague language because people don’t like that. And above all else, be patient. It can sometimes take time for people to assess the situation or make the best judgement call, and getting annoyed with them isn’t going to solve anything.
Section 75 Claims
A lot of ombudsman cases pertain to section 75 of the Consumer Credit Act. This segment states that the provider of credit can be just as liable for a breach in the contract as the provider of said services and goods. There are certain instances where there is more power to seek reparations, for example, misrepresentation from a company. If you are someone who has entered into a contract with an organisation because you’ve been misinformed about a certain outcome, then you’re liable to claim. When there is evidence from the grieved customer, then the client is well within their rights to make a claim which challenges the issue.
Misinformation is a common issue that ombudsman deal with. There are many instances when a claim is made to sway a customer, and then it is not upheld, which means that the customer has been deceived by the said company which frequently invalidates the entire transaction. But many companies will attempt to defend themselves and attempt to maintain a position which is not accurate. Ombudsman services are needed in those instances to deliver a suitable result that gives the customer back their money when they are within their rights to claim it back.
Now let’s talk a little bit about what we offer to you. There’s one problem with financial ombudsman services is that there are many people all attempting to seek aid at once. They handle, on average, over 3000 cases every day. You don’t just want to be a figure, after all. The need for prompt services is one which any company can understand and appreciate. That is why we help you to get fast-tracked into seeking help. There is a chance to get a quick evaluation to determine the chance of winning compensation, and there’s no need to handle the FOS for yourself – we can help with that. There’s also a *No Win, No Fee scheme in place – unless we can get compensation for you, there is no charge. (*Fees will be payable if the contract is cancelled at the clients request)
Financial Ombudsman – The Best Choice
So, as you can tell, there’s a lot to appreciate when it comes to a financial ombudsman service. They offer you a way to solve your problem quickly. We’ve all dealt with uncooperative customer service in the past. People who were not interested in finding you a resolution you wanted, just one that worked.
Taking your complaint to a higher power is an option many don’t consider. It’s crazy because there’s a lot of scope for doing so. You don’t have to be a large business to have someone fight the battles for you. Quite the contrary. That’s why an ombudsman service is a good idea. They help you to get a resolution quickly. You can easily find a solution which works for you. It doesn’t have to be a big challenge, either. There doesn’t need to be a massive argument with a company. You don’t have to worry about whether or not you’re in the right. Instead, you can relax, knowing it’s being taken care of.